Contact
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09 828 0947
Frequently asked questions
What are your opening hours?
You can find our opening hours & location here – centreice.co.nz/shop-hours/
SHOP HOURS
Monday 10.00am – 5.00pmTuesday 10.00am – 5.00pmWednesday 10.00am – 6.00pmThursday 10.00am – 5.00pmFriday 10.00am – 5.00pmSaturday 10.00am – 3.00pmSunday 10.00am – 3.00pm
How do I find my Skate size?
We have put together this quick guide to ask questions that are helpful to us when making a suggestion on a skate size. Please note – we can’t guarantee a perfect fit every time but we do our best! Visit the link here –centreice.co.nz/skate-sizing/
Why don’t you carry more brands?
The inline and ice hockey market is very small and we are focused on the distributing of one iconic brand: Bauer. Over the years, Bauer has continued to offer a full range of equipment that is durable, affordable and is appealing to the eye. We have found that focusing on working alongside one brand rather than multiple offers a better, easier experience for our customers
What is the Bauer Direct weekly order?
Thanks to the way that Bauer operates, we have the opportunity to order specific products that a customer may want, but we don’t carry them in-store. All that is required is a pre-payment for the product that a customer wishes to purchase. We have catalogues on our website that are up to date with what Bauer’s current stock is, or we can see all of what Bauer has available and give customers options for what product they may be after. We place Bauer order’s on Wednesdays, they are then shipped out from Sweden on Fridays and we usually expect them to arrive 2-3 weeks after the Friday.
How do you come up with the shipping costs?
The courier companies and freight forwarders dictate the prices of shipping to the North Island, South Island and within Auckland. Centre Ice has made the decision not to put a margin on top of the freight. We try to keep the costs of shipping as equal as possible so that the cost to ship to the South Island is not significantly more than to ship to the North Island.
What do I do if I have a item that has broken under warranty?
For all of our warranty information and steps visit this link here –centreice.co.nz/warranty-policy/
What do I do if I have been sent the wrong size or selected the wrong size?
For all exchanges items and returns you can follow the process we have in this link here – centreice.co.nz/termsconditions/
Do you ship Internationally? And do you ship Nationwide?
No we do not ship internationally! But we do ship Nationwide, here are the estimated times for deliveryfor the North Island and South Island below:
North Island: Estimated One-Two Day or overnight delivery via New Zealand Couriers.
South Island: Orders typically arrive within two-four business days using New Zealand Couriers’ inter-island service.
Rural: Estimate another One or Two Days for any rural area across New Zealand.